The somewhat subtle boutique storefront |
Boutique Details
Address: 40 East Oak StreetEstablished: 2007
Hours: Monday-Saturday 10-6, Sunday 12-5
Telephone: 312.787.7779
Men's Collection Showcases: 4 (5 including timepieces)
Number of Service Representatives on the Floor: 3-5
DYguy's Favorite Staff: Nina C and Diana B
What Was of Positive Note
Much-Improved Customer Service
In past visits to the boutique, the levels of customer service experienced were inconsistent. I am happy to report this seems a resolved issue. Staff--I interacted with four--were knowledgeable, approachable, and, perhaps most important, legitimately helpful. When I took interest in a product, said product was quickly offered to me as were other complementary pieces. If a ring or bracelet appeared not to fit, the representative with whom I was working made haste to locate, if possible, additional available sizes. I was never made to feel as I did when I called the store in late '12--a burden, an obstacle. No, these were salespeople who were sincerely happy to help, and if that were not, in actuality, the case, if it were all a show, well consider me fooled (albeit happily, willingly so).The boutique is located on Oak St., one of the most prestigious shopping lanes in the city. |
What Was of Negative Note
Use of Tacky Dell Laptop and Presence of OMG-Bad Chairs
When purchases are processed on the sales floor, staff use a plasticky, what-looks-entry-level Dell laptop whose appearance almost offends the eye. Needless to say, its profanity does not mesh well with the store's otherwise almost impeccable aesthetic.Note I said "almost." Whoever selected for purchase those belong-in-an-'80s-boudoir, pinkish-mauve sitting chairs positioned just beyond the store's entrance needs... well... a stern talking to as they are not luxury, not sophisticated--indeed--not even tasteful. No, they are just plain bad, and in a store that is otherwise so good--dangerously good, in fact--in taste, their presence is all the more erring.
Have you been to the David Yurman boutique on Oak St. in Chicago? What has been your experience there? Did I get anything wrong in this profile? (Don't even tell me you find those chairs agreeable.) Sound off; post a comment or shoot me an E-mail.